For all questions and concerns, feel free to call our considerate and helpful children’s physicians. Families throughout Chatham, New Jersey and the surrounding areas count on our team of medical experts for a variety of health services. We invite all prospective patients to come in for a complimentary “Meet You” session – a one-on-one with a pediatrician in our office to learn about our practice and our philosophy. We are looking forward to answering any questions that you may have regarding the practice. Please note, no specific medical concerns or specific patient information will be discussed during this introduction to our practice.
Please be aware, phone calls to Touchpoint Pediatrics are recorded for quality assurance.
During Office Hours:
Call us at 973-665-0900 and the medical receptionist will be happy to assist you or direct your call appropriately.
Our After-Hours Phone System:
Our doctors are available to speak with you 24 hours a day, 7 days a week, 365 days a year. This separates us from other practices in Chatham, NJ. Pediatrics is about the personal touch. So when you need to speak with a doctor, chances are that you know the doctor and they know your children.
Our phone lines are open 9:00 AM to 5:30 PM, but you can reach one of us for urgent needs at any time. If a person doesn’t answer, the computer voice mail will guide you. Press 3 to leave a non-urgent message for the doctor-on-call. These are checked every hour to hour-and-a-half from 8 AM to 10 PM daily. This is the place to leave a message if your child needs to be seen after-hours, on a Sunday or Holiday.
For emergency response, anytime the office is closed, day or night; press 1 and leave a message after the beep. This contacts the doctor-on-call. We take this very seriously. If you have not heard back from us within 10 minutes, call again, make sure you leave your phone number slowly and clearly. Of course, if it is an emergency and you do not hear back promptly, call 911. Follow up with us when the situation stabilizes.
Concerns or Suggestions:
If you have a concern or suggestion and/or you would like to discuss a situation in confidence, please call and ask for Dr. Shaw or Barrie Brachfeld. We value your opinion and need your feedback. We also have a suggestion box in the waiting room by the window.
We are the caring children’s physicians Chatham, New Jersey residents can rely on 24/7. Contact us for any question or concern, and we will help you right away!
View our HIPAA compliant patient portal at the bottom of this page.